Employee
On-Boarding Specialties would like to help employers build the safest workplace
environment possible. With that in mind, the Mandt System is a simple, but
proactive method to help build a staff that encourages and supports the
understanding of personal safety beginning with the individuals in management,
and carrying on to each of the employees working there. Mandt System Training
was originally developed to address difficult behaviors found in dealing with
the mentally ill, and physically handicapped in institutional settings, but is
so much more important than that. We cannot honestly believe that institutions
are the only place we find difficult behaviors. Our daily lives can be full of
stressful situations, both at work and at school. We can find people with
difficult behaviors all around us. Some might even be family! The Mandt
System’s ultimate goal is a safer workplace in all settings.
The use of Mandt System training for key members of your
management can help to empower your whole staff through positive behavior
supports that help build and support the dignity, respect, honesty, and trust
among co-workers. One way this training
allows your staff to develop healthy relationships within the workplace is by
teaching them that when a mistake happens, it is just that, a mistake. Your staff
is taught that it’s not who’s to blame, but rather what went wrong and how, as
a team, you can come up with a solution, and support each other to prevent the
mistake from recurring.
The ultimate goal of the Mandt System is to create a safer
work place by teaching concepts and skills that enhance the quality of
workplace relationships. There are three
modules in the full training: 1) relational skills, which focus on the
foundation of recognizing qualities needed to build a healthy relationship, and
the building blocks that help us to recognize and react to a situation before
it escalates into a traumatic event; 2) conceptual skills, which build on the
foundational skills learned in module 1, adding a deeper understanding of
positive behavior intervention and support, the effect that previous traumatic
events may have on behavior, and legal considerations against physical
behavioral control systems; and 3) technical skills, which teaches techniques
for support and redirection if necessary.
Think of the modules as a house you are trying to build. The
first module is the foundation for the house. Your staff will learn to work on building
relational skills, and how to recognize and respond to difficult situations, which
could be someone who may be angry, and unable to deal with anger in a healthy
manner. These relational skills are a
must have for anyone in a management or supervisory position in the
workplace. It requires a full day class
that focuses on building the best foundation possible, and a must for anyone
looking to build a great relationship with those they work with.
The second module
builds up from the foundation that was set by then giving you a greater
understanding of many things that can be the root of the problem, and how to
approach effecting a change in the behavior by recognizing the triggers causing
it. It encompasses healthy communication within the office environment by
teaching your staff how to read both verbal and non-verbal cues. Module 2 has now become the walls of the home
you are building. This is a half day class that is recommended for anyone who
wants a deeper understanding of the root cause of behavioral issues.
The third module
teaches technical skills that completely support module 1 and 2. By using the
skills learned in this module, the staff would be able to support or redirect a
difficult person without causing a physical confrontation, along with how to
stop an altercation should it happen. It works by taking the knowledge gained in
the first two modules, reading the verbal or non-verbal cues and teaching
intervention methods that de-escalate rather than antagonize the problem. Module
3 composes the roof, and encloses the home to bring it all together. This
module is recommended for all who work with populations that have a high
likelihood of seeing physical confrontations.
Depending
on your workplace environment, you may want your staff to take the foundational
module only, which will teach them the skills to recognize and respond to
difficult situations with greater effectiveness. Upon gaining that knowledge,
an employer may decide that all three modules would be beneficial to give them
a solid understanding of how to avoid or contain a problem in their work
environment, should that happen. In learning to control our own behavior and
not giving in to the temptation to overreact we can affect a change in the
outcome. The focus is on showing dignity, respect, and honesty towards even the
most difficult people. This creates an environment where your staff feels they
can say “In this place and with these people, I feel safe.” The Mandt System helps to teach the concept
of “it’s not what you say, it’s how you say it” that either escalates or
de-escalates a situation. With this training
your staff will be able to recognize and respond to difficult situations that
may arise at work, helping to keep a more peaceful environment overall.
Make Cheyenne a safer place to live and work. Join EOS in
empowering your staff, give Kat a call at 307-640-1560 to schedule a class.
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